Upfirst
Upfirst is an AI phone receptionist for small businesses. Review call transcripts, then fix the greeting, knowledge, and transfer rules from your AI client.
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Overview
Upfirst is an AI receptionist. It answers your calls, takes messages, books appointments, and answers questions about your business. This server lets you configure that receptionist from Claude. Change its settings, manage its skills and knowledge, review calls and transcripts, and more, without leaving the conversation. Upfirst answers any call that is forwarded to it. Setting up that forwarding happens outside Upfirst. It is usually done in your phone system, or on the handset itself if you forward from a cell phone. See Forward all your calls to Upfirst for the steps.
Installation
claude mcp add --transport http upfirst https://mcp.upfirst.ai
Configuration
Configuration example is not available yet.
Capabilities
- Review call history
Ask your assistant to analyze past calls with `list_calls` to find gaps in your receptionist's knowledge and suggest improvements.
- Configure receptionist from description
Have your assistant turn a plain-language description of how calls should be handled into a complete setup with greetings, knowledge, transfer rules, and schedules.
- Fix problematic calls
Point to a specific call and describe the desired outcome; your assistant reads the transcript and suggests knowledge edits to prevent similar issues.
- Manage agent settings
Use `get_agent_by_id` and `update_agent` to view or change conversational settings like greetings, voice tone, speech rate, and call blocking.
- Create and modify skills
Add or update texting and transfer skills with `create_send_sms_skill` and `create_transfer_call_skill`, including schedules and destinations.
- Maintain knowledge base
Read, add, edit, or delete training entries with `get_agent_knowledge` and related tools, including scheduled entries for time-specific information.
Tags
- communication
- ai-agent
- customer-ops
- audio
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