Ticketdesk AI MCP
AI Agents for Customer Support
Ads
Overview
Ticketdesk MCP connects your AI tools like Claude desktop, Cursor, VS Code Copilot, and more directly to your Ticketdesk AI helpdesk software. Manage tickets, respond to customers, assign agents, set priorities and read full conversation threads without leaving your AI agent. The MCP server is the fastest way to bring AI into your customer support operations, powering AI customer support with automatic, context-aware responses from your training material across email and chat, all through advanced AI support tools connected via the MCP server.
Installation
Installation instructions are not available yet.
Configuration
{
"mcpServers": {
"ticketdesk": {
"url": "https://api.ticketdesk.ai/mcp?apikey=[YOUR_API_KEY]"
}
}
}Capabilities
- List and filter tickets
Ask your assistant to find tickets by state, priority, assignee, or tags using `get_tickets`.
- Fetch ticket details and conversation history
Retrieve a ticket's full details with `get_ticket` and its message thread with `get_ticket_activities`.
- Create new support tickets
Have your assistant open a ticket with subject, requester email, priority, and tags via `create_ticket`.
- Send public replies to customers
Draft and send a customer-facing email reply on a ticket using `send_reply`.
- Add private internal notes
Leave notes visible only to agents on a ticket with `add_note`.
- Manage ticket state and assignment
Close, reopen, reprioritize, reassign, or move a ticket between inboxes using `set_ticket_state`, `set_ticket_priority`, `assign_ticket`, and `set_ticket_inbox`.
Tags
- customer-ops
- ai-agent
- communication
Related MCP servers
Cua
OfficialMCP server for the Computer-Use Agent (CUA), allowing you to run CUA through Claude Desktop or other MCP clients.
Notion MCP
OfficialOfficial Notion MCP server for searching, reading, creating, and updating Notion pages, databases, and workspace content from AI agents.
Notion MCP Server
Search pages, read blocks, and create content in Notion workspaces.
Laravel Boost
OfficialLaravel Boost is an MCP server equipped with over 15 specialized tools designed to streamline AI-assisted coding workflows.